Digital Customer Experience Award


The CIM Diploma is a Level 6 qualification that’s ideal for marketers in operational, supervisory or management roles who want to develop their digital marketing skills.

What will I learn?

  • Gain insights into the digital customer experience
  • How to adapt to the changing marketing to fulfil your customers’ needs
  • Knowledge and skills to meet objectives by selecting the appropriate channels to market
  • How to ensure you provide the desired customer experience
  • Understanding of the customer’s journey and comply with relevant legislation & regulation. 

This module comprises three units: 

  • Channel Selection and Customer Insights
  • Managing Channels
  • Digital Customer Experience 

You will be assessed by online examination which our expert tutors can help you prepare for.


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