The first row is for desktop, and second row is for Tab and Mobile.
You can right click on this text and use Navigator for easy editing. This text message is hidden on all screens using Advanced/responsive tab on left.

Customer Insights Award

£500.00

If you’re in a marketing assistant role or want to move into one after finishing your degree then the CIM level 4 qualification is for you.

What will I learn?

  • An understanding of a modern-day customers complex needs and wants
  • What behaviours you would expect of a typical consumer and how they set expectations
  • How to find out more about their needs to allow you to map the customer journey
  • How to improve a customers’ experience or journey based on the insights you have gathered about them

This module comprises three units: 

  • Fundamentals of Customer Behaviour
  • Customer Experience
  • Measuring & Monitoring

You will be assessed by online examination whic

Related Courses